Frequently Asked Questions (FAQs)
How often do I have to register for classes?
We are a month to month program, your child will be automatically re-enrolled monthly through til the end of our school year term. If at any time you wish to drop you must let us know by the 25th of the month. Your family registration will be good for an entire year. You can then re-register online or at our front desk.
Can I drop my child/children off for classes?
Flips makes a concerted effort to prevent unauthorized persons from entering the premises. However, it is impossible to always distinguish an adult intent on abducting a child from a parent legitimately waiting for their child. Flips is NOT equipped to supervise children before or after classes. Parents of children who are unable to safely supervise themselves are advised to stay ON SITE during their child's class and be at appropriate pickup areas when class ends. Thank you for helping facilitate safety for all children.
Why does Flips refund Tuition after the first 2 lessons if I am not satisfied?
The real value in our programs can only be measured over the long run. However, kids learn on their own schedule and we know that if a child is not 'ready' for a particular program now, given time, she/he is likely to want to try again at some future date. We also know that you will be less hesitant to 'give it another try' if you feel you have not wasted your money the first time around.
What is the $50 annual Family Administrative Fee for?
To encourage consistency in attendance over the year. The benefits of any educational program comes from long term involvement and our choice to charge an annual administrative fee rather than slightly increasing tuition over the year is to encourage consistency. It may help to remind readers that some industries such as martial arts and health clubs opt for yearly contracts while others such as academic schools and some dance schools opt for semester payments. Our 'soft' approach still allows in/out flexibility for those families who need it for one reason or another.
What is the $55 New Member Package Fee vs. Annual Family Membership Fee?
This fee includes our New member package of a Flips leotard (or Flips t-shirt), tie-dye bag, sticker, and magnet, and is charged per child. This fee is to encourage consistency in attendance over the year as well. The benefits of any educational program comes from long term involvement and our choice to charge an annual administrative fee rather than slightly increasing tuition over the year is to encourage consistency. It may help to remind readers that some industries such as martial arts and health clubs opt for yearly contracts while others such as academic schools and some dance schools opt for semester payments. Our 'soft' approach still allows in/out flexibility for those families who need it for one reason or another.
Do you offer make-up classes?
We offer make-ups in programs where doing so does not jeopardize the safety or integrity of the class.
How do you keep my account information safe?
All of your account information is triple encrypted, stored offsite in multiple locations with an SSL and uses a Federal authorized gateway company.
